I AM Human
* We know and understand the people we work with, their situations and service needs.
* It is important to us that we provide exceptional levels of customer care.
* We are warm, approachable and strive to ensure a comfortable customer experience.
* We build strong relationships to ensure we make the right decision for our customers.
I AM Effective
* We promise to exceed expectations by constantly evaluating and improving our processes.
* We build trust by consistently delivering an excellent service to our customers and associates.
* We work collaboratively to improve ourselves and embrace a culture of learning and developing.
* We have a strong belief in our abilities and the spirit to succeed.
I AM Forward thinking
* We are inspired by innovation and embrace new ideas and technologies.
* We position ourselves at the forefront of change to ensure we are leaders in our industry.