I AM Human

* We know and understand the people we work with, their situations and service needs.

* It is important to us that we provide exceptional levels of customer care.

* We are warm, approachable and strive to ensure a comfortable customer experience.

* We build strong relationships to ensure we make the right decision for our customers.

I AM Effective

* We promise to exceed expectations by constantly evaluating and improving our processes.

* We build trust by consistently delivering an excellent service to our customers and associates.

* We work collaboratively to improve ourselves and embrace a culture of learning and developing.

* We have a strong belief in our abilities and the spirit to succeed.

I AM Forward thinking

* We are inspired by innovation and embrace new ideas and technologies.

* We position ourselves at the forefront of change to ensure we are leaders in our industry.